Wednesday, December 9, 2009
Seventh Semester
Electronics and Communication Engineering
MG 1401 – TOTAL QUALITY MANAGEMENT
PART-A-(10*2=20 marks)
1. List down any tow of the analysis techniques for quality cost.
2. Define quality as per crosby
3. Explain service quality.
4. Explain kaizen.
5. Mention the various measurements of dispersion.
6. list down the seven tools of quality.
7. List down the types of FMEA.
8. Explain benchmarking process.
9. What do you understand by NCR.
10. Explain the need for ISO 14000 QUALITY SYSTEMS.
PART-B----(5*16=80)
11. A) i. Explain about quality council and quality planning ii. Explain about deming’s philosophy.
Or
b) i. Explain the contribution of juran to the quality movement
. ii. Discuss about the implementation steps of TQM and mention the importance of the management commitment.
12. A) explain the following
i. Juran triology
ii. PDSA cycle
iii. Maslow’s theory of need hierarchy.
Or b) discuss about the supplier partnership procedures. 13. A). Explain about the new seven tools of quality and its applications in detail.
Or
b) Discuss about the need, types, construction, and applications of control charts.
14. a) Discuss about the objectives , process, outcome and benefits of quality functional deployment(QFD).
Or
b). explain briefly about the following i. Taguchi quality loss function. ii. pillars of TPM.
15). A) explain about the philosophy and the requirements of ISO 9000:2000
Or
b). i. Discuss about the documentation process in ISO 9000:2000 system.
ii. Explain about the auditing process and role of external agencies.
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Wednesday, November 4, 2009
| B.E. / B.Tech DEGREE EXAMINATION, NOVEMBER/DECEMBER 2008 |
| Seventh Semester |
| (Regulation 2004) |
| Aeronautical Engineering |
| MG 1401 - TOTAL QUALITY MANAGEMENT |
| (Common to all branches of B.E./B.Tech except Biotechnology, Chemical |
| Engineering, Petroleum Engineering, Polymer Technology, Textile Technology, |
| Textile Technology (Fashion Technology), Textile Technology(Textile Chemistry) |
| and Marine Engineering) |
| (Common to B.E.(Part-Time) Sixth Semester Regulation 2005 Electronics and |
| Communication Engineering, Mechanical Engineering) |
| Time : Three hours Maximum :100 marks |
| Use of Statistical Tables is permitted. |
| Answer ALL questions. |
| PART A - (10 x 2=20 marks) |
| 1. Define Quality as per Ed. Deming? |
| 2. What do you understand by quality statement? |
| 3.Expalin: Empowerment? |
| 4.Explain:Supplier selection? |
| 5.List out various measurements of dispersion in SPC? |
| 6.Explain the rules to be followed in sample selection? |
| 7.List down the pillars of TPM? |
| 8. Expalin:Taguchi Quality Loss Function? |
| 9. Explain about NCR? |
| 10. Expalin the need for the quality systems in an organization? |
| PART B - (5 x 16=80) |
| 11. (a).(i) List out the barriers of TPM implementation?[marks 8] |
| (ii). Discuss about the analysis techniques for the quality cost?[marks 8] |
| (or) |
| (b). (i). Explain the principles of TQM?[marks 8] |
| (ii) Expalin about the strategic planning?[marks 8] |
| 12. (a). Explain the following: |
| (i). 5S[marks 5] |
| (ii) Kaizen[marks 5] |
| (iii) Supplier rating and relationship diagram[marks 6] |
| (or) |
| (b) Discuss about Maslow's need hierarchy theory and Herzberg's two factor theory |
| for motivation?[marks 16] |
| 13. (a). Explian in detail: |
| (i). Process capability[marks 8] |
| (ii). Six sigma[marks 8] |
| (or) |
| (b) Discuss the need, construction and applications of control charts for |
| variables.[marks 16] |
| 14. (a). Discuss the objectives, process, outcome and benefits of FMEA?[marks 16] |
| (or) |
| (b). Explain about the following: |
| (i). QFD process[marks 8] |
| (ii). Benchmarking process[marks 8] |
| 15.(a). (i). Explain about quality system auditing?[marks 8] |
(ii) Discuss the implementation of ISO:9000:2000 quality systems?[marks 8] |
| (or) |
| (b).(i). Explain about the documentation process in ISO 9000:2000 system?[marks 8] |
| (ii) Discuss ISO 14000 requirements and its benefits?[marks 8 |
http://www.ziddu.com/download/7228068/TQM.pdf.html